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FAQ´s

Shipping

How much is shipping to my country?

USA & Canada
FedEx / DHL International Express: 5 to 7 business days. Duties and taxes included.

  • Orders under $250 USD: $25 USD shipping
  • Orders of $250 USD or more: Free shipping

Rest of the World
FedEx / DHL International Express: 7 to 10 business days. Duties and taxes included.

  • Orders under $250 USD: $42 USD shipping
  • Orders of $250 USD or more: Free shipping

* Middle East: $70 USD shipping on orders under $350 USD; free shipping from $350 USD.

México
Standard shipping (Estafeta / FedEx): 3 to 5 business days. $100 MXN, free on orders of $1,600 MXN or more. Express shipping and store pickup in CDMX are also available; options and rates are shown at checkout. See full details in our Spanish FAQ.

Why do all products appear as sold out?

If all items on our site appear unavailable, it's likely that your market is not currently active. Please reach out to us at help@hermanoskoumori.com and we'll be happy to help. Plus, as a thank you, we'll send you a special gift.

How long does delivery take?

  • USA & Canada: 5 to 7 business days.
  • Rest of the World: 7 to 10 business days.
  • México: 3 to 5 business days (Express available).
    * Delivery times are estimates and may vary depending on the carrier and season.

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. If you didn't receive it, please check your spam folder or contact us at help@hermanoskoumori.com.

Returns & Exchanges

We put a lot of care into every product we make and want you to be completely happy with your purchase.

You may request a return or exchange within 15 days of your delivery date. All requests are subject to approval and must comply with our Returns Policy available on our website.

How do I start a return or exchange?

Contact us through any of these channels:

Please include your order number and the reason for your request. To be eligible, items must be unworn, unwashed, with the original tag attached, and returned in their original bag.

How will I be refunded?

  • Online purchases — Refunded to the original payment method, as a gift card, or as store credit.
  • In-store purchases — Refunded as a gift card or store credit.

Can I exchange an online purchase at one of your stores?

Yes. Exchanges can be made at any of our stores, subject to availability. Just bring your order number. The 15-day period starts on the date you received your order.

How do gift exchanges work?

At least one of the following purchaser details is required: order number, email used for the purchase, or physical receipt. Without this information, the exchange cannot be processed. Gift exchanges are made at the original purchase value, and the same 15-day period and item conditions apply.

Return Shipping Cost

  • México & USA — Hermanos Koumori covers the cost of return shipping.
  • Rest of the World — The customer is responsible for the cost of return shipping.

* For returns or exchanges due to defective, damaged, or incorrect items, Hermanos Koumori covers the cost of return shipping for orders within México and the USA.

* For returns or exchanges due to personal preference — including color or change of mind — the customer is responsible for the cost of return shipping, regardless of destination.

Final Sales & Discounts

All discounted items, sale items, clearance items, and limited-edition collaboration releases (such as Adidas and New Era) are considered final sale. They are not eligible for returns or refunds.

We do accept a one-time size exchange for these items, subject to stock availability. To request it, contact us within 15 calendar days of the purchase date (for in-store purchases) or 15 calendar days of receiving your product (for online purchases).

For collaborations, the one-time exchange can be for another size or another item from the same collaboration. If the new item costs more, you pay the difference; if it costs less, the difference is issued as a gift card. Price differences are not paid out in cash. If the requested size or item is out of stock, the exchange cannot be made.

* Socks and caps are not eligible for this exchange. See Socks & Caps below.

Socks & Caps

Can I return or exchange socks or caps?

For hygiene reasons, socks and caps cannot be returned or exchanged. This applies to all online and in-store purchases, including socks and caps from collaborations or on sale.

What if my socks or cap have a manufacturing defect?

If your socks or cap arrive with a manufacturing defect, such as open seams or damaged material, or you received a different item than the one you ordered, email us at help@hermanoskoumori.com within 15 calendar days of receiving it. Include your order number and photos of the issue. Once confirmed, you can choose a replacement, store credit, or a refund.

We recommend checking the product description and photos before purchasing. If you have any questions, write to us and we'll be happy to help.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we're here to help. Please contact us at help@hermanoskoumori.com within 15 days of receiving your package and include:

  • Your order number
  • Clear photos of the issue

Job Applications

Please send your CV and portfolio to hola@hermanoskoumori.com

Wholesale Inquiries

For wholesale opportunities, please contact:
alex.sandler@hermanoskoumori.com