FAQ´s
Shipping
How much is shipping to my country?
All shipping rates are displayed in Mexican pesos (MXN).
México
Orders under $1,600 MXN → Shipping cost: $95 MXN
Orders of $1,600 MXN or more → Free shipping
USA & Canada
Orders under $3,000 MXN → Shipping cost: $700 MXN
Orders of $3,000 MXN or more → Free shipping
Rest of the World
Orders under $4,000 MXN → Shipping cost: $1,000 MXN
Orders of $4,000 MXN or more → Free shipping
Please note that international orders may be subject to customs duties and taxes, which are not included in the shipping cost and are the responsibility of the customer.
Returns & Exchanges
We put a lot of care into every product we make and want you to be completely happy with your purchase.
You may request a return or exchange within 14 days of the purchase date. All requests are subject to approval and must comply with our Returns Policy available on our website.
Please note that items purchased on sale, with a discount code, or as part of a collaboration are not eligible for returns, exchanges, or refunds.
Final Sales & Discounts
Please note that all discounted items are considered final sale.
This includes items purchased on sale, with a discount, or as part of a collaboration.
These items are not eligible for returns, exchanges, or refunds.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, don’t worry — we’re here to help.
Please contact us at help@hermanoskoumori.com within 14 days of receiving your package, including:
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Your order number
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Clear photos of the issue
Job Applications
Please send your CV and portfolio to hola@hermanoskoumori.com
Wholesale Inquiries
For wholesale opportunities, please contact: