Shipping policy

Shipping rates for México are shown in Mexican pesos (MXN). International rates are shown in US dollars (USD).

• México
  
  Standard Shipping
  Orders under $1,600 MXN: $100 MXN shipping
  Orders of $1,600 MXN or more: Free shipping
  Estimated delivery time: 3 to 5 business days.
  
  Express Shipping (always charged; free shipping does not apply)
  $150 MXN: Mexico City, State of Mexico, Guanajuato, Guerrero, Hidalgo, Jalisco, Morelos, Nuevo León, Puebla, Querétaro, Sinaloa, Tlaxcala and Veracruz.
  $199 MXN: rest of Mexico.
  Express orders are prepared within 1 business day and shipped the following business day. Estimated delivery time once shipped: 1 business day in Mexico City and State of Mexico, 2 to 3 business days elsewhere in Mexico.
  
  Store Pickup
  Condesa Flagship Store (C. Celaya 9-B, Col. Condesa, Cuauhtémoc, CDMX): free on orders of $1,600 MXN or more.
  
  Business days are Monday to Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.
• USA & Canada
  Orders under $250 USD: $25 USD shipping
  Orders of $250 USD or more: Free shipping
  Estimated delivery time: 5 to 7 business days.
• Rest of the World
  Orders under $250 USD: $42 USD shipping
  Orders of $250 USD or more: Free shipping
  Estimated delivery time: 7 to 10 business days.
• Middle East
  Orders under $350 USD: $70 USD shipping
  Orders of $350 USD or more: Free shipping
  Estimated delivery time: 7 to 10 business days.

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

During BFCM (Black Friday & Cyber Monday), Flash Sales, Flash Hours and other high-demand seasons, preparation and delivery times may be longer than usual, as they depend on carrier operations during peak season.

Import Taxes & Customs Duties

All international orders are shipped on a DDP (Delivered Duty Paid) basis. Import taxes and customs duties are included in the order total, so there are no surprise charges upon delivery.

Carrier Responsibility

Once an order has been handed over to the shipping carrier, Hermanos Koumori is not responsible for delays, loss, or theft during transit. If your package is lost or arrives damaged, please contact us at help@hermanoskoumori.com within 15 days and we will assist you through the claims process with the carrier.