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Terms & Conditions

Prices & Currency

All prices are displayed in USD. Prices are subject to change; orders are charged at the price displayed at the time of purchase.

Shipping & Delivery

Please review the following information carefully before completing your purchase.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has been processed or shipped, address changes cannot be made.

Hermanos Koumori is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Order Processing

Orders are processed within 1–2 business days before being shipped. Estimated delivery times begin once the order has been dispatched.

Carriers

International shipments are fulfilled through FedEx International, DHL Worldwide, or other carriers depending on destination and availability.

International Orders

Import taxes and customs duties are included in the order total. There are no surprise charges upon delivery.

Hermanos Koumori is not responsible for delays caused by customs clearance processes in the destination country.

Lost or Damaged Packages

If your order arrives damaged or incorrect, or if your package appears to be lost, please contact us at help@hermanoskoumori.com within 15 days of your delivery date and we will assist you through the claims process with the carrier. We aim to respond within 1–2 business days.

Cancellations

Cancellation requests must be submitted within 2 hours of placing the order. To request a cancellation, please contact us as soon as possible at help@hermanoskoumori.com. We aim to respond within 1–2 business days.

Once an order has been processed or shipped, it can no longer be cancelled.

Returns & Exchanges

Return or exchange requests must be submitted within 15 days of your delivery date and are subject to approval. To be eligible, items must be unworn, unwashed, with the original tag attached, and returned in their original bag.

To start a return or exchange, contact us through any of these channels:

Please include your order number and the reason for your request.

Return Shipping Cost

  • México & USA — Hermanos Koumori covers the cost of return shipping.
  • Rest of the World — The customer is responsible for the cost of return shipping.

For returns or exchanges due to defective, damaged, or incorrect items, Hermanos Koumori covers the cost of return shipping for orders within México and the USA.

For returns or exchanges due to personal preference — including color or change of mind — the customer is responsible for the cost of return shipping, regardless of destination.

Final Sales & Discounts

All discounted items, sale items, and limited-edition collaboration releases are considered final sale and are not eligible for returns, exchanges, or refunds. No exceptions apply, including gift cards.

Accepted Payment Methods

We accept all major credit and debit cards, as well as Shop Pay, PayPal, and other methods available at checkout. All transactions are processed securely.

Privacy & Personal Data

By placing an order, you agree to the collection and use of your personal information as described in our Privacy Policy. Your data is used solely to process and fulfill your order and will never be shared with third parties for marketing purposes without your consent.