Prices & Currency

Prices are displayed in the currency of your selected country/region: Mexican pesos (MXN) for México and US dollars (USD) for all other destinations. Prices are subject to change; orders are charged at the price displayed at the time of purchase.

Shipping & Delivery

Please review the following information carefully before completing your purchase.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has been processed or shipped, address changes cannot be made.

Hermanos Koumori is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Order Processing

Orders are processed within 1–2 business days before being shipped. Estimated delivery times begin once the order has been dispatched.

Carriers

International shipments are fulfilled through FedEx International, DHL Worldwide, or other carriers depending on destination and availability. Orders within México are shipped through Estafeta, FedEx, or other national carriers.

International Orders

Import taxes and customs duties are included in the total order amount. There are no additional charges upon delivery. These charges correspond to the customs clearance of the order and are non-refundable in the event of a return or exchange.

Hermanos Koumori is not responsible for delays caused by customs processes in the destination country.

Lost or Damaged Packages

If your order arrives damaged or incorrect, or if your package appears to be lost, please contact us at help@hermanoskoumori.com within 15 days of your delivery date and we will assist you through the claims process with the carrier. We aim to respond within 1–2 business days.

Cancellations

Cancellation requests must be submitted within 2 hours of placing the order. To request a cancellation, please contact us as soon as possible at help@hermanoskoumori.com. We aim to respond within 1–2 business days.

Once an order has been processed or shipped, it can no longer be cancelled.

Returns & Exchanges

Return or exchange requests must be submitted within 15 days of your delivery date and are subject to approval. To be eligible, items must be unworn, unwashed, with the original tag attached, and returned in their original bag.

For in-store purchases, the 15-day period starts on the purchase date, and the receipt or proof of purchase is required.

To start a return or exchange, contact us through any of these channels:

• Email: help@hermanoskoumori.com
• WhatsApp: 5513794069

Please include your order number and the reason for your request.

Refunds

• Online purchases — Refunded to the original payment method, as a gift card, or as store credit.
• In-store purchases — Refunded as a gift card or store credit.

Return Shipping Cost

• México & USA — Hermanos Koumori covers the cost of return shipping.
• Rest of the World — The customer is responsible for the cost of return shipping.

For returns or exchanges due to defective, damaged, or incorrect items, Hermanos Koumori covers the cost of return shipping for orders within México and the USA.

For returns or exchanges due to personal preference — including color or change of mind — the customer is responsible for the cost of return shipping, regardless of destination.

Import Taxes on Returns

Import taxes and customs duties charged at the time of purchase correspond to the customs clearance of the order and are non-refundable in the event of a return or exchange, even if the item is approved for a refund.

Final Sales & Discounts

All discounted items, sale items, clearance items, and limited-edition collaboration releases (such as Adidas and New Era) are considered final sale. They are not eligible for returns or refunds.

We do accept a one-time size exchange for these items, subject to stock availability. To request it, contact us within 15 calendar days of the purchase date (for in-store purchases) or 15 calendar days of receiving your product (for online purchases).

For collaborations, the one-time exchange can be for another size or another item from the same collaboration. If the new item costs more, you pay the difference; if it costs less, the difference is issued as a gift card. Price differences are not paid out in cash. If the requested size or item is out of stock, the exchange cannot be made.

Socks and caps are not eligible for this exchange. See Socks & Caps below.

Socks & Caps

For hygiene reasons, socks and caps cannot be returned or exchanged. This applies to all online and in-store purchases, including socks and caps from collaborations or on sale.

Manufacturing Defects

If your socks or cap arrive with a manufacturing defect, such as open seams or damaged material, or you received a different item than the one you ordered, email us at help@hermanoskoumori.com within 15 calendar days of receiving it. Include your order number and photos of the issue. Once confirmed, you can choose a replacement, store credit, or a refund.

We recommend checking the product description and photos before purchasing. If you have any questions, write to us and we'll be happy to help.

In-Store Exchanges

Exchanges at Our Stores

Exchanges can be made at any of our stores, subject to availability. This includes online purchases: just bring your order number. The 15-day period starts on the date you received your order.

Gift Exchanges

To process a gift exchange, at least one of the following purchaser details is required: order number, email used for the purchase, or physical receipt. Without this information, the exchange cannot be verified or processed, with no exceptions.

Gift exchanges are made at the original purchase value. If the new item costs more, you pay the difference; if it costs less, the difference is issued as a gift card. The same 15-day period and item conditions apply.

Discounts & Promotions

• Discounts are valid only at the time of purchase and within their validity period.
• Discounts are not applied retroactively to past purchases.
• Abandoned-cart codes have a limited validity and cannot be reactivated once expired.
• Only one promotion or discount can be applied per transaction.

Accepted Payment Methods

We accept all major credit and debit cards, as well as Shop Pay, PayPal, and other methods available at checkout. All transactions are processed securely.

Privacy & Personal Data

By placing an order, you agree to the collection and use of your personal information as described in our Privacy Policy. Your data is used solely to process and fulfill your order and will never be shared with third parties for marketing purposes without your consent.