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Contact information



We're here to help. Whether you have questions about our products, need assistance with an order, or simply want to get in touch, we'd love to hear from you.

Get in Touch

Email help@hermanoskoumori.com We typically respond within 24–48 hours.

WhatsApp +52 1 55 1379 4069
Customer Service Hours: Monday – Friday: 10:00 AM – 6:00 PM (CST)

Messages received outside of business hours will be answered on the next business day.

Social Media

Business Hours

  • Customer Service:

    Monday – Friday: 10:00 AM – 6:00 PM
    Saturday – Sunday: Closed

  • Physical Stores

Condesa, Roma & El Parián: 
Monday – Sunday: 11:00 AM – 7:00 PM

Interlomas & Arcos Bosques:
Monday – Sunday: 11:00 AM – 9:00 PM

Guadalajara:
Monday – Friday: 11:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 3:00 PM

All times are shown in Central Standard Time (Mexico City).

Visit Us

  • Hermanos Koumori Flagship C. Celaya 9-B, Colonia Condesa, Cuauhtémoc, 06100 Ciudad de México, CDMX
  • Hermanos Koumori Roma Frontera 100, Roma Norte, Cuauhtémoc, 06700 Ciudad de México, CDMX
  • Hermanos Koumori El Parián Av. Álvaro Obregón 130, Roma Norte, Cuauhtémoc, 06700 Ciudad de México, CDMX
  • Hermanos Koumori Interlomas Vialidad de la Barranca, Manzana 003, Bosque de las Palmas, 52779 Naucalpan de Juárez, Méx. PB-31 Local
  • Hermanos Koumori Arcos Bosques P.º de los Tamarindos 90, Bosques de las Lomas, Cuajimalpa de Morelos, 05110 Ciudad de México, CDMX Ground Floor, Unit 19
  • Hermanos Koumori Guadalajara Juan Manuel 1168 – Interior 2, Zona Centro, 44100 Guadalajara, Jalisco

What We Can Help You With

  • Product inquiries and recommendations
  • Order status and tracking
  • Shipping information
  • Returns and exchanges
  • In-store exchanges — visit any of our locations with your order number
  • Wholesale inquiries
  • General questions

Need Immediate Assistance?

For quick answers, we recommend checking our FAQ page or sending us a message via WhatsApp during business hours.

We aim to respond to all inquiries as quickly as possible. During peak seasons or holidays, response times may be slightly longer.