FAQ's
How much does shipping cost?
Shipping costs vary based on the destination:
- USA & Canada: Orders under $167 USD have a shipping fee of $23 USD; orders over $168 USD ship for free.
- International: Orders under $174 have a shipping fee of $35 USD; orders over $175 USD ship for free.
How long will it take to receive my order?
Delivery times depend on your location. We typically ship within 1-3 business days:
- USA & Canada: Orders typically arrive within one week.
- Rest of the World: Orders generally arrive within 10 days.
Can I exchange my item?
Yes, exchanges are possible for products not purchased on sale, discounts or from collaborations.
Please contact us at help@hermanoskoumori.com for full instructions on how to proceed.
All orders are shipped with tracking for secure delivery; we primarily use FedEx and DHL.
How do I track my order?
Once your order ships, you'll receive a tracking number via email.
How can I request an invoice for my order?
Please email us at facturacion@hermanoskoumori.com with your order number, tax information, and specify if it’s for general expenses.